Return Policy
Returns and Warranty Policy
If you are not satisfied for any reason, you may return unused items at the customer's expense in the original packaging, with all accessories, within 14 days for an exchange or a refund. A refund will be processed in the same form of payment originally used for purchase within 7 to 14 business days of our receiving the ordered item(s). Those items that may be on store clearance and/or discontinued by the manufacturer are not eligible for return or exchanges. All sales are final for these items as is.
Items that are returned past 14 days and are in an unsellable condition (e.g. packaging missing documentation and/or inserts, damaged) or are missing parts, will be charged a restocking fee of 15% at our discretion reduced from the final credit amount. Items that appear to have been used do not qualify for a refund and will be returned to the customer. We cannot accept items returned after 30 days.
All returns must be insured and postage prepaid by the customer unless the items were incorrectly shipped. Please, clearly display your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping charges are non-refundable. Contact the manufacturer for any defective products, and all warranties in electronics and electric products. Any manufacturer defects should be returned to the manufacturer directly. We will honor the manufacturer's warranties on all other products.
Returns to:
Crook & Crook, Inc.
Attn: Returns - Order/Invoice#_______
2795 S.W. 27 Avenue
Miami, FL 33133
Crook & Crook, Inc. reserves the right to alter our return policy at any time to our discretion.