Shipping Policy

Crook and Crook logo

Shipping Policy:
 

SHIPPING:

We offer various methods for the shipment of your order. Most in-stock items will be shipped the same day if the order is received by 12PM EST on a business day.  Most orders not requiring special handling will be processed Monday thru Friday 9AM to 4PM EST.  Most orders will ship within 48 hours of your order being received.  Delivery can take anywhere from 2 to 10 business days depending of your location and preferred shipping method.  International orders or packages sent via a shipper other than FedEx or USPS may take longer to reach their desired destination.  

All orders in excess of $110.00 will require a signature at the receipt address by a legal adult.  

Crook and Crook will only ship orders to the billing address on the credit card used for payment.  Please note there could be instances in which we may require additional information from you before processing your order.  If for any reason your order requires further verification prior to completion, we will contact you via the phone or email provided with your order.  If for any reason we are unable to reach you within 48 hours of your order being placed, the order will be cancelled and all charges refunded.  If your order is to be shipped to an address different than the billing address on the credit card used for payment, please contact our Web department from Monday to Friday from 9AM to 5PM for proper processing of your order at 305-854-0005, ext. 102.

Please be advised we will not ship any orders C.O.D or to a P.O. Box. All orders must be paid in full prior to shipping and be sent to a physical address. 

If you are shipping to Alaska, Hawaii or Puerto Rico, please choose the USPS Priority Mail as your preferred shipping method for the best shipping rate.  Other carriers,  i.e. Fed Ex. provide delivery services to these destinations at a higher rate.   

PROMOTIONAL OFFER:  ORDERS IN EXCESS OF $99.00

For orders in excess of $99.00 (excluding shipping fees and applicable state sales taxes) we provide free shipping within the contiguous 48 states in the USA while this offer is available.  This does not include Saturday delivery. Please be advised that oversize or bulky items such as, but not limited to, fishing rods, gaffs, antennas, coolers, anchors, crab traps, etc. and multiple package shipments may require additional charges. *Crook and Crook reserves the right to modify, change, or delete this offer at anytime without prior notice.*

INTERNATIONAL ORDERS:

When placing orders to be shipped outside of the continental US, please call us at 305-854-0005 ext. 102 or email us at sales@crookandcrook.com for proper and prompt processing of your order.  All international orders must be paid via PayPal or Wire Transfer.  We will ship to the Freight Forwarder of your choice once the transaction has been verified and payment has been received.  Please be advised you will be responsible for any additional customs handling fees, duties and/or taxes.  Because each country is different, and these fees can change often and without prior notice, we do not know or follow these changes.  If any international order is refused upon delivery for any reason, any and all additional customs and duty charges will be your responsibility. Once a package enters a country these charges are not reversible whether the package is delivered to you or not.  Please be aware of all possible related charges before ordering.   

DOMESTIC ORDERS:

Crook and Crook uses FedEx and USPS for all domestic shipments.  The amount of shipping charges will be calculated automatically before your order is placed. For customers residing in the state of Florida, the 7% sales tax will be included in your order.

STANDARD GROUND:  Orders will be shipped next business day for delivery based on weight and dimensions within 2 to 10 business days, excluding holidays and weekends.  

NEXT DAY/EXPRESS:  Orders will be sent via shipping method that estimates next business day delivery if the product is in stock and the order is received and approved by 12pm.  Next Day/Express shipping excludes weekends and holidays.  No refunds will be issued for expedited shipping charges due to inclement weather prohibiting delivery of the package by the carrier.

SECOND DAY AIR: Orders will be sent via shipping method that estimates 2 business days in-transit, weekends and holiday excluded.  Orders must be received and approved by 12PM. No refunds will be issued for expedited shipping charges due to inclement weather prohibiting delivery of the package by the carrier.  

IN STORE PICK-UP:

You are welcomed to visit our store at any time.  If you are in or expect to be in our area and would like to pick up your order at our store, please feel free to do so.  We will be happy to contact you when your order has been completed and is ready for pick up.  While we cannot guarantee that all products in your order will be in stock at time of ordering, we can notify you upon completion of your order.   For your protection, please be prepared to show proper ID when picking up your order.